Strategies for Managing Business Relationships: Virtual Edition
Learn how to manage – not just maintain – client relationships. The skill that often separates top professionals from average ones is their ability to effectively manage client relationships. In a client-focused organization, you must be adept at probing to identify the client’s real need, setting and managing expectations, adapting to communication styles, and gaining buy-in for solutions.
Description
This dynamic, highly interactive course has you working in teams from the start to discover keys to successful client relationship management. We employ advanced facilitation techniques to keep you engaged while you learn powerful techniques that you can apply immediately . You’ll also receive your personalized DISC profile, a 20+ page report that shows you how to adjust your communication style to better communicate with your clients.
What you will learn:
Transform business relationships by:
- Probing with purposeful questions to uncover client needs
- Gaining confidence as a trusted advisor
- Reading and adapting to your client’s communication style using DISC
- Communicating clearly about status, issues, and risks
- Setting, managing, and aligning expectations
- Recovering trust effectively after errors or missteps
- Strengthening ongoing client relationships with practical tools
- Collaborating more effectively across roles and functions
This course is ideal for:
- Managers
- Executives
- Supervisors
- Consultants
- Client Relationship Managers
- Analysts
Needing To:
- Manage internal and external client relationships
- Improve communication with diverse personalities and styles
- Establish and maintain trust across teams and stakeholders
- Set clear expectations and recover from service breakdowns
- Strengthen influence and client satisfaction through better dialogue